Why should You have a Physician Answering Service
When patients are suffering from a disease, pain, discomfort and other such troubles, what they need the most is attention and if they don’t get it at a medical office, they get frustrated. If, for example, when a patient calls at a medical clinic and either has to hear that there is no one currently who can help her/him or hear nothing, the patient is easily irritated because s/he is already suffering from a problem. In such a case, a physician answering service is a great help. Are you a doctor and do you want that your office should serve patients in the best way possible? Then this service is one of the most important for you. Here are some reasons why you should have a physician answering service.
Saves Your Money for Staffing
Though having employees to deal with incoming calls may appear ideal, each employee needs a considerable investment. They need training, PTO, sick leave, IT support and much more. Moreover, they can’t do their job 24/7. In such a case, a professional physician answering service makes sure that there is someone available 24/7 to reply phone calls and also take messages. These employees are already trained, so you need not invest in their training. Thus, you save a lot by hiring this type of service.
Saves Your Time
Sometimes your office can get terribly busy, with patients and their relatives asking questions or trying to check in, and at the same time, other patients call to schedule appointments and also check their prescription status. At such times, a great amount of your time is saved with a virtual receptionist from a physician answering service who screens calls and filters low-priority calls and wrong numbers, and your staff can attend only the most important calls.
No Shows are Reduced
Many physician answering services, like MedConnectUSA.com, an award-winning service, provide an appointment reminding service too. Because of this, your staff becomes more efficient because they don’t have to spend their time and energy in reminding patients of appointments. You can also get customized reminders to suit the needs of your medical practice. For example, one reminder can be programmed for basic appointments, while for a surgery date, multiple reminders can be programmed. So, no shows are considerably reduced.
Makes Your Job Easy
Physician answering service is available anytime when you want and makes your job easy when you have staff to attend calls, but there is an overflow of calls. So also, they are there to reply calls during after hours, holidays, weekends or anytime at which you can’t expect your staff to do the job.
MedConnectUSA.com is an exceptional physician answering service with which you can get an optimum way to respond to patients, without having to add to your staff. They have US-based operators with HIPAA training. This is an award-winning service that is specialized and dependable.